FREQUENTLY ASKED QUESTIONS

SHIPPING AND DELIVERY

DOES TLF SHIP TO APOS?
Yes, TLF Apparel proudly ships orders destined to members of the US Armed Forces. When placing an order, treat APO, FPO, or DPO as the “city” and select which Armed Forces from the choices under “State”. The Armed Forces choices are: Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, and Armed Forces Pacific. The only shipment option is our Standard Delivery, USPS where final delivery is made by the Military Postal Service. While most APO/FPO/DPO orders deliver within 2-4 weeks some deliveries may require as much as 6 weeks to be delivered.

DOES TLF SHIP OUTSIDE THE UNITED STATES?
We are currently shipping to the following countries Canada, UK, Ireland, Australia, Germany, Japan and South Korea.
More Countries Available Soon  

HOW MUCH WILL MY ORDER COST TO SHIP?
U.S. DOMESTIC
SHIPPING METHOD COST ARRIVES IN:
- Standard FREE, 4-7 Business Days Order ships by the end of the next business day* and is delivered within 4 business days.
- Priority or Express Calculated Based On Address,1-32 Business Days Order ships by the end of the next business day* and is delivered within 2 business days.
- International Shipping rates will be calculated based on your region. Allow from 7 - 21 days for delivery.

RETURNS AND EXCHANGES

SIZING

ORDERING

HOW CAN I CHECK THE STATUS OF MY ORDER?
You can check the status of your order and track delivery using two different methods. You can sign into your account and check the Order Status or you can go to your order confirmation email and click on the tracking number and track directly from the carrier.

WHAT IS MY TRACKING NUMBER?
Your tracking number can be located in two different places. You can login to your TLF account and find the tracking number under Order Status or it can also be found in the shipped email that you received after the package was shipped.

CAN I CHANGE OR CANCEL MY ORDER?
If you’re having second thoughts about your order and wish to change or cancel an order, please call the TLF Customer Service Department at 855.244.8880 for further assistance. Changes cannot be made to an order once it has been processed.

YOUR ACCOUNT

HOW DO I SIGN IN?
In order to sign into your TLF account, click on “Sign In” on the top right hand corner of tlfapparel.com. Enter your e-mail address and password to sign into your account. If you do not already have a TLF account, you may create a new account on the sign in page.

HOW DO I CHANGE MY PASSWORD?
In order to change your password, click on “My Account” on the top right hand corner of tlfapparel.com and proceed to click on the “Your Profile” link to change your password.

I FORGOT MY PASSWORD, WHAT DO I DO?
If you forgot your password, click on “Sign In” on the top right hand corner of tlfapparel.com. Click on the “Forgot Your Password?” link and follow the steps provided.

HOW DO I UPDATE/CHANGE MY ADDRESS?
To change your address login to your account and click the “My Address” section to add an address or change your address.

GIFT CARDS

HOW DOES THE TLF E-GIFT CARD WORK?
TLF gift cards are e-mailed to the recipient after the order has been paid for. Gift cards can be purchased in $25, $50, $100, and $150 increments.

HOW CAN I USE AN E-GIFT CARD THAT SOMEONE GAVE TO ME?
To use your gift card, add your desired items to your shopping cart and proceed to check out. You will be prompted to enter your gift card number during the check-out process.

HOW WILL I RECEIVE AN E-GIFT CARD?
TLF gift Cards are e-mailed to the recipient after the order has been paid for.

PAYMENT OPTIONS

WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay and TLF Gift Cards.

WHAT CURRENCY IS TLF SITE IN?
All prices on our website are in USD.

STILL HAVE ANY QUESTIONS?

Contact us

Customer Service Hours:
Monday – Friday 9:00 AM – 5:00 PM EST

Phone: Toll Free 855-244-8880

Customer Support: Customerservice@tlfapparel.com

Returns & Exchanges: returns@tlfapparel.com

FREQUENTLY ASKED QUESTIONS

SHIPPING AND DELIVERY

DOES TLF SHIP TO APOS?
Yes, TLF Apparel proudly ships orders destined to members of the US Armed Forces. When placing an order, treat APO, FPO, or DPO as the “city” and select which Armed Forces from the choices under “State”. The Armed Forces choices are: Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, and Armed Forces Pacific. The only shipment option is our Standard Delivery, USPS where final delivery is made by the Military Postal Service. While most APO/FPO/DPO orders deliver within 2-4 weeks some deliveries may require as much as 6 weeks to be delivered.

DOES TLF SHIP OUTSIDE THE UNITED STATES?
We are currently shipping to the following countries Canada, UK, Ireland, Australia, Germany, Japan and South Korea.
More Countries Available Soon  

HOW MUCH WILL MY ORDER COST TO SHIP?
U.S. DOMESTIC
SHIPPING METHOD COST ARRIVES IN:
- Standard FREE, 4-7 Business Days Order ships by the end of the next business day* and is delivered within 4 business days.
- Priority or Express Calculated Based On Address,1-32 Business Days Order ships by the end of the next business day* and is delivered within 2 business days.
- International Shipping rates will be calculated based on your region. Allow from 7 - 21 days for delivery.

RETURNS AND EXCHANGES

SIZING

ORDERING

HOW CAN I CHECK THE STATUS OF MY ORDER?
You can check the status of your order and track delivery using two different methods. You can sign into your account and check the Order Status or you can go to your order confirmation email and click on the tracking number and track directly from the carrier.

WHAT IS MY TRACKING NUMBER?
Your tracking number can be located in two different places. You can login to your TLF account and find the tracking number under Order Status or it can also be found in the shipped email that you received after the package was shipped.

CAN I CHANGE OR CANCEL MY ORDER?
If you’re having second thoughts about your order and wish to change or cancel an order, please call the TLF Customer Service Department at 855.244.8880 for further assistance. Changes cannot be made to an order once it has been processed.

YOUR ACCOUNT

HOW DO I SIGN IN?
In order to sign into your TLF account, click on “Sign In” on the top right hand corner of tlfapparel.com. Enter your e-mail address and password to sign into your account. If you do not already have a TLF account, you may create a new account on the sign in page.

HOW DO I CHANGE MY PASSWORD?
In order to change your password, click on “My Account” on the top right hand corner of tlfapparel.com and proceed to click on the “Your Profile” link to change your password.

I FORGOT MY PASSWORD, WHAT DO I DO?
If you forgot your password, click on “Sign In” on the top right hand corner of tlfapparel.com. Click on the “Forgot Your Password?” link and follow the steps provided.

HOW DO I UPDATE/CHANGE MY ADDRESS?
To change your address login to your account and click the “My Address” section to add an address or change your address.

GIFT CARDS

HOW DOES THE TLF E-GIFT CARD WORK?
TLF gift cards are e-mailed to the recipient after the order has been paid for. Gift cards can be purchased in $25, $50, $100, and $150 increments.

HOW CAN I USE AN E-GIFT CARD THAT SOMEONE GAVE TO ME?
To use your gift card, add your desired items to your shopping cart and proceed to check out. You will be prompted to enter your gift card number during the check-out process.

HOW WILL I RECEIVE AN E-GIFT CARD?
TLF gift Cards are e-mailed to the recipient after the order has been paid for.

PAYMENT OPTIONS

WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay and TLF Gift Cards.

WHAT CURRENCY IS TLF SITE IN?
All prices on our website are in USD.

STILL HAVE ANY QUESTIONS?

Contact us

Customer Service Hours:
Monday – Friday 9:00 AM – 5:00 PM EST

Phone: Toll Free 855-244-8880

Customer Support: Customerservice@tlfapparel.com
Returns & Exchanges: returns@tlfapparel.com