Easily Initiate Requests: Exchange and return requests can be made effortlessly using our online portal. Just clickHereand input your order number along with your email.
Flexible Timeframe: You have a generous 30-day window from the delivery date to make any returns or exchanges.
Timely Returns: Ensure that items reach TLF within 14 days of receiving the return mailing label. Remember, return labels expire after 14 days.
Quality Check: Please ensure all items are in pristine condition, undamaged, unworn, and unwashed, with their original hang tags still attached.
Hassle-Free Policy: Simply initiate your return within 30 days of delivery through our user-friendly returns portal.
Shipping Assistance: We cover shipping costs for your first return within the United States. Subsequent returns from the same order will require you to cover the shipping fees.
Global Returns: International customers can also enjoy our flexible return policy within 30 days of delivery, though additional shipping fees may apply.
Outlet Exclusions: Please note that items from our outlet section are final sale and cannot be returned or exchanged.
Efficient Exchanges: Exchange orders are processed promptly upon receipt and approval of returned items.
Processing Time: Please allow up to 10 days for our returns team to process your return order.
Quality Assurance: Exchanged items must meet our quality standards, being undamaged, unworn, and unwashed, with all original tags intact. Items not meeting these criteria may be subject to a restocking fee.
Guideline Adherence: We reserve the right to refuse returns or exchanges that do not comply with these guidelines, ensuring fairness and consistency for all our customers.
Refund Policy
Items received damaged, dirty, or without tags, are subject to a 25% restocking fee. (Please note dirty items include: Pet Hair, Deodorant Marks, Bodily Fluids, etc.)
Items that are received after our 30-day return period cannot be refunded without management approval, and are subject to a 25% restocking fee.
The refund will be processed within 5-10 business days once the product is received at our facility from USPS. Please allow 3-5 business days for the amount to appear back on your bank statement.
Please note, Refunds may take longer to be processed throughout official Holidays.
