• Easily Initiate Requests: Exchange and return requests can be made effortlessly using our online portal. Just click Here and input your order number along with your email.
  
• Flexible Timeframe: You have a generous 30-day window from the delivery date to make any returns or exchanges.
• Timely Returns: Ensure that items reach TLF within 14 days of receiving the return mailing label. Remember, return labels expire after 14 days.
• Quality Check: Please ensure all items are in pristine condition, undamaged, unworn, and unwashed, with their original hang tags still attached.
• Hassle-Free Policy: Simply initiate your return within 30 days of delivery through our user-friendly returns portal.
• Shipping Assistance: We cover shipping costs for your first return within the United States. Subsequent returns from the same order will require you to cover the shipping fees.
• Global Returns: International customers can also enjoy our flexible return policy within 30 days of delivery, though additional shipping fees may apply.
• Outlet Exclusions: Please note that items from our outlet section are final sale and cannot be returned or exchanged.
• Efficient Exchanges: Exchange orders are processed promptly upon receipt and approval of returned items.
• Processing Time: Please allow up to 7 days for our returns team to process your return order.
• Quality Assurance: Exchanged items must meet our quality standards, being undamaged, unworn, and unwashed, with all original tags intact. Items not meeting these criteria may be subject to a restocking fee.
• Guideline Adherence: We reserve the right to refuse returns or exchanges that do not comply with these guidelines, ensuring fairness and consistency for all our customers.

Refund Policy

• Items received damaged, dirty, or without tags, are subject to a 25% restocking fee. (Please note dirty items include: Pet Hair, Deodorant Marks, Bodily Fluids, etc.)
• Items that are received after our 30-day return period cannot be refunded without management approval, and are subject to a 25% restocking fee.
• The refund will be processed within 5-10 business days once the product is received at our facility from USPS. Please allow 3-5 business days for the amount to appear back on your bank statement.
• Please note, Refunds may take longer to be processed throughout official Holidays. 
• TLF does not refund any shipping fees.