TLF Rewards & Loyalty Membership Program™

1. Program Structure and Membership Status

The Program operates on a single customer account with two membership states:

• • Standard Member — any individual who creates a TLF account or otherwise becomes enrolled under Section 2. Standard Members may accrue points ("PTS") at the applicable tier rate, hold a Silver, Gold, or Onyx tier, convert eligible PTS into Cash Coupons, and use a referral link.
• • RLM VIP Member — a Standard Member who has completed all required Program activation actions described in Section 3 and who maintains all required Program communications. RLM VIP Member status unlocks additional benefits, which may include bonus PTS, members-only pricing, app-exclusive drops and early access, birthday and anniversary rewards, partner perks, surprise reward days, and select shipping offers.

Membership status, membership tier, benefit eligibility, and the criteria for each are determined solely by TLF and may be changed at any time under Section 18. Membership status is a revocable promotional privilege and not a contractual right.

2. Automatic Enrollment

Unless prohibited by applicable law, any individual who:

• • creates a TLF account;
• • makes a purchase through TLFapparel.com or the TLF mobile application;
• • provides an email address or mobile number during checkout;
• • downloads or uses a TLF mobile application;
• • participates in any promotional offer associated with the Program; or
• • otherwise interacts with the Program,

may automatically be enrolled in the TLF REWARDS & LOYALTY MEMBERSHIP PROGRAM™ as a Standard Member.

Participation is voluntary, and members may withdraw from the Program at any time under Section 19.2, subject to forfeiture of accumulated benefits as described in Section 24 (Termination). Enrollment does not by itself confer RLM VIP Member status.

3. Activation of RLM VIP Member Status

RLM VIP Member status is unlocked by completing all required activation actions designated by TLF. As of the Effective Date, the required actions are:

• • Create Your Account — create a free TLF account.
• • Stay Connected — opt in to the required Program communications channels (email and SMS), subject to Section 21.
• • Dial In Your Profile — complete the Performance & Style Profile.
• • Download + Unlock — download the TLF mobile application and enable notifications. This action is available only through the TLF mobile application.

Completion of all required activation actions unlocks a one-time bonus PTS award and may unlock a New-Member Welcome Offer, each in the amounts and on the terms published by TLF at the time of activation. Published bonus and offer amounts are promotional, are subject to change at any time under Section 18, and are not guaranteed.

The number, sequence, content, and availability of activation actions, and the rewards associated with them, may be added to, removed, or modified by TLF at any time in its sole discretion. Activation status is evaluated by TLF systems and may not update immediately. TLF does not guarantee any particular processing or posting time.

Certain activation actions require the TLF mobile application, SMS service availability, or both. Availability varies by market, device, and carrier, and TLF does not guarantee that every individual will be able to complete every activation action. Where an individual cannot complete a required action, TLF may, but is not obligated to, provide an alternate path in its sole discretion.

4. Eligibility

The Program is intended for individual consumers only. Businesses, organizations, resellers, wholesalers, distributors, bots, automated purchasing systems, and commercial purchasers are not eligible unless expressly authorized in writing by TLF. You must be of legal age to form a binding contract in your jurisdiction and must provide accurate, current, and complete account information. One membership per individual. Memberships are personal and may not be shared, combined, transferred, sold, or assigned except as expressly permitted by TLF.

Program availability, benefits, communications channels, and fulfillment of physical rewards may be limited or unavailable in certain regions, markets, or app stores.

TLF reserves the right to refuse enrollment, deny activation, withhold benefits, or revoke membership in its sole discretion.

5. Membership Benefits

Program benefits may include, without limitation:

• • PTS
• • Tier status and tier earning multipliers
• • RLM VIP Member benefits
• • Members-only pricing
• • Exclusive products and app-exclusive drops
• • Early product access
• • Discounts
• • Cash Coupons
• • Store credit
• • Birthday and TLF Anniversary rewards
• • Referral incentives
• • Community engagement rewards
• • Event invitations
• • Partner perks
• • Sweepstakes eligibility
• • Product testing
• • Digital collectibles
• • Surprise rewards
• • Shipping offers
• • Promotional offers

Benefits may vary by member, membership status, geographic region, tier level, purchasing behavior, channel, device, or promotional campaign. Certain benefits are available only to RLM VIP Members, and certain benefits are available only at specified tiers. Some benefits are announced in advance of availability and may be described as "coming soon." TLF does not guarantee that any announced or anticipated benefit, partner perk, or partner relationship will become available, remain available, or continue on the same terms.

Benefits have no cash value unless expressly required by law.

6. Earning PTS

Members may earn PTS through activities determined by TLF, including but not limited to:

• • qualifying purchases;
• • completion of activation and reward actions;
• • referrals;
• • Birthday and TLF Anniversary awards;
• • tier level-up awards;
• • multiplier events, challenges, and promotional activities;
• • reviews, surveys, content creation, and social engagement, where offered;
• • app usage;
• • event participation;
• • product registration; and
• • other activities designated by TLF.

Net Purchase Basis. PTS on purchases are calculated on the net purchase amount actually paid after all applicable discounts, rewards, coupons, Cash Coupons, promotional credits, and gift cards are applied. PTS are not earned on shipping, taxes, duties, or checkout fees.

Tier Earning Rates. As of the Effective Date, published earning rates are Silver 1 PT per $1, Gold 2 PTS per $1, and Onyx 3 PTS per $1 of net qualifying purchase. Earning rates, tier bands, conversion values, and multipliers are promotional and may be changed at any time under Section 18.

TLF reserves the right to determine, in its sole discretion: which activities qualify; how many PTS are awarded; qualification criteria; exclusions; earning limits and caps; the timing, posting, and pending status of awards; whether bonus or non-purchase PTS count toward tier qualification; and verification requirements. TLF may delay, hold, or decline to post PTS pending order fulfillment, expiration of the applicable return window, payment clearance, or verification. TLF's determination shall be final.

7. Purchases and Items That Do Not Earn PTS

As of the Effective Date, the following do not earn PTS:

• • Final Sale and Final Chance Sale items;
• • bundles;
• • styles discounted more than 30% off SRP (styles discounted 30% off SRP or less may earn PTS);
• • overstock items and special promotions, including BOGO and Buy 2 Get 1 Free offers;
• • gift card purchases;
• • shipping, taxes, duties, and checkout fees;
• • the portion of any order paid with discounts, rewards, coupons, Cash Coupons, promotional credits, or gift cards;
• • canceled, refunded, returned, charged-back, disputed, fraudulent, or otherwise reversed orders; and
• • purchases made by or for businesses, resellers, wholesalers, or other non-eligible purchasers.

This exclusion list is not exhaustive and may be modified, expanded, or reduced by TLF at any time in its sole discretion under Section 18.

8. Tier Status

Tier qualification is determined solely by TLF and, as of the Effective Date, is based on PTS earned rather than dollars spent. Published tier bands as of the Effective Date are Silver 0–1,499 PTS, Gold 1,500–2,999 PTS, and Onyx 3,000+ PTS. Redeeming PTS for Cash Coupons reduces a member's PTS balance and does not, by itself, reduce a member's achieved tier.

TLF may modify, at any time and in its sole discretion:

• • tier names;
• • the number of tiers;
• • tier benefits and tier gating of any benefit;
• • qualification requirements and PTS bands;
• • spending thresholds;
• • annual qualification periods, tier years, and requalification rules;
• • lifetime status rules;
• • PTS conversion rates and earning multipliers;
• • tier expiration, downgrade, and reset rules; and
• • whether bonus, promotional, or non-purchase PTS count toward tier qualification.

Tier status is a revocable privilege and not a contractual right. TLF may correct, adjust, upgrade, or downgrade any member's tier at any time to reflect the member's correct PTS balance or eligibility, including following any correction made under Section 12.

9. Redeeming Rewards and Cash Coupons

PTS may be converted into Cash Coupons at published redemption levels. As of the Effective Date, published levels are 750 PTS for $75, 1,500 PTS for $150, 2,250 PTS for $225, and 3,000 PTS for $300. Redemption levels, conversion values, and terms are promotional and may be changed at any time under Section 18.

Cash Coupon rules as of the Effective Date:

• • One Cash Coupon may be applied per purchase.
• • Cash Coupons may not be stacked or combined with other coupons, discount codes, rewards, or gift cards on the same purchase.
• • Cash Coupons are single use. If the order value is less than the Cash Coupon value, the unused balance is forfeited and will not be saved, reissued, refunded, or converted back to PTS.
• • Cash Coupons currently carry no minimum spend requirement and no stated expiration date. TLF may impose minimum spend requirements, expiration dates, category restrictions, or other conditions on Cash Coupons issued on or after the date any such change takes effect and, to the extent permitted by applicable law and on notice given under Section 18, on previously issued Cash Coupons.
• • Cash Coupons may currently be applied to eligible styles that do not themselves earn PTS, including Final Sale and Final Chance items. Earning eligibility and redemption eligibility are governed by separate rules and may be changed independently.
• • Redemptions are generally final once processed. TLF may, but is not obligated to, reverse a redemption at a member's request.

More generally, TLF may:

• • limit or suspend redemptions;
• • restrict stacking with other promotions;
• • impose or change expiration dates;
• • require minimum purchase amounts;
• • require membership status or tier eligibility;
• • require identity or account verification;
• • exclude products, categories, channels, or markets; and
• • modify or discontinue specific rewards, redemption levels, or conversion values.

Rewards, PTS, and Cash Coupons:

• • are not transferable;
• • are not property and confer no property interest;
• • cannot be sold, bartered, or auctioned;
• • cannot be exchanged for cash except where required by law;
• • may not be assigned;
• • may not be inherited or transferred upon death or dissolution; and
• • may not be combined or pooled across accounts except through an account merge performed by TLF.

10. Expiration of PTS

Unused PTS expire as published by TLF. As of the Effective Date, unused PTS expire one (1) year following the member's membership activation date, after which the balance resets. Expired PTS are forfeited, have no value, and cannot be restored, reinstated, or reissued.

PTS awarded for free, promotional, or non-purchase actions may carry a shorter expiration window than the standard period. Where a shorter window applies, it will be stated at the time of the award or in the applicable promotional terms.

PTS carried over or imported from any prior or predecessor loyalty program may be governed by separate expiration terms, or by no expiration term, as determined by TLF in its sole discretion. TLF reserves the right to apply, change, or remove expiration rules for such carried-over balances at any time, subject to applicable law.

TLF may change any expiration rule, period, start date, or calculation method at any time under Section 18. Members are responsible for monitoring their balances and expiration dates.

11. Returns, Exchanges, and Adjustments

If an order is refunded, canceled, exchanged, charged back, disputed, determined to be fraudulent, or otherwise reversed, TLF may remove or reverse any associated PTS, rewards, coupons, Cash Coupons, promotional awards, or tier status. Negative PTS balances may occur and must be cleared before further redemption.

Cash Coupon Value on Returns. Where a Cash Coupon is applied to an order, the coupon value is allocated proportionally across eligible items based on their purchase value. If an eligible item is returned and the return is approved, TLF will restore the portion of the Cash Coupon allocated to that item by issuing a new Cash Coupon. Any portion of the item price paid by another payment method is refunded in accordance with TLF's Return Policy.

Exchanges. On an approved exchange, the eligible Cash Coupon value associated with the original item is applied toward the replacement item, with an adjustment for any price difference.

Form of Value. Cash Coupon value is returned only as Cash Coupon value. It is not returned as cash, as PTS, as store credit, or as a refund to any other payment method. All returns and exchanges must meet the requirements of TLF's Return Policy and must be received and approved before any replacement Cash Coupon is issued.

TLF Return Policy: tlfapparel.com/pages/return-policy

12. Account Corrections and System Errors

TLF reserves the right to audit, reconcile, and correct any member account at any time, including where PTS, Cash Coupons, rewards, tier status, or benefits were awarded, calculated, displayed, or applied in error, whether caused by system error, configuration error, integration or migration error, pricing or promotional error, third-party service error, or member conduct.

Corrective action may include, without limitation, removing or reducing PTS, canceling or adjusting Cash Coupons and rewards, adjusting tier status, reversing redemptions, and recalculating balances to the levels that would have applied absent the error. Corrections may be applied retroactively.

Erroneously awarded PTS, Cash Coupons, rewards, and benefits confer no rights and create no entitlement or expectation, regardless of whether they were displayed in a member account, communicated to the member, or used in whole or in part. Nothing in these Terms obligates TLF to honor an amount, rate, benefit, or balance that resulted from an error. TLF may, in its sole discretion and without creating any precedent or obligation, issue goodwill credits or bonus PTS in connection with any correction.

No notice is required for a correction where permitted by applicable law.

13. Birthday and TLF Anniversary Rewards

Eligible RLM VIP Members may receive a birthday reward and a TLF Anniversary reward, each as published by TLF. As of the Effective Date, each reward consists of bonus PTS credited automatically plus a promotional offer available in the member's account.

Published eligibility conditions as of the Effective Date:

• • Birthday: the member's date of birth must be on file at least thirty (30) days before the member's birthday, and the member must have made at least one qualifying purchase within the ninety (90) days preceding the birthday.
• • TLF Anniversary: the anniversary date is established by the member's first qualifying purchase made as an RLM VIP Member, and the member must have made at least one qualifying purchase within the ninety (90) days preceding the anniversary date. A member who has not made a qualifying purchase as an RLM VIP Member does not establish an anniversary date.

Both conditions must be satisfied for the applicable reward to issue. Rewards not earned in a given year do not carry forward. TLF determines what constitutes a qualifying purchase and may change the reward amounts, offers, eligibility conditions, exclusions, and availability at any time in its sole discretion. Birthday and anniversary offers exclude Final Sale items and may carry additional exclusions stated at the time of the offer.

14. Referrals

Referral offers, amounts, qualification requirements, payout form, payout timing, and caps are determined solely by TLF and may be changed or discontinued at any time. Referral rewards are issued only for verified referrals of new customers meeting the published qualification criteria, and may be withheld or reversed where a referral is unverified, duplicative, self-referred, generated through automated means, or otherwise inconsistent with these Terms. TLF may impose per-member and per-period referral caps and may hold referral payouts until the referred order has shipped and the applicable return window has closed.

15. Partner Perks and Third-Party Offers

Certain benefits are provided by third-party partners. Partner perks, partner identities, offer terms, availability, quantities, and duration are determined by TLF and its partners and may change, be limited to certain tiers or markets, be offered while supplies last, or be withdrawn at any time without notice. TLF is not responsible for the products, services, availability, fulfillment, or conduct of any third-party partner. Third-party offers may be subject to the partner's own terms and privacy practices. TLF may add, suspend, or terminate any partner relationship or partner perk at any time, in its sole discretion and without the consent of any member or third party.

16. Legacy and Predecessor Program Balances

Where TLF migrates members or balances from a prior or predecessor loyalty program, TLF determines in its sole discretion which balances, rewards, coupons, statuses, and histories carry over, how they are valued, and how they map to current tiers and benefits. As of the Effective Date, unused legacy PTS balances, unused legacy coupons, and unused legacy rewards are carried over, and the carried-over PTS balance establishes the member's opening RLM tier. Lifetime order history that has already been redeemed, expired, or otherwise consumed does not convert to PTS.

Carried-over balances remain subject to these Terms, including correction under Section 12 and change under Section 18. Members holding more than one account should contact Customer Support for an account merge. TLF is not responsible for balances, statuses, or activation progress split across duplicate accounts and may merge, consolidate, or close duplicate accounts in its sole discretion.

17. Fraud & Abuse

TLF may investigate any suspected abuse. Examples include:

• • fake, self-, or farmed referrals;
• • duplicate accounts;
• • automated purchasing;
• • bots;
• • account sharing;
• • resale abuse;
• • manipulation of promotions;
• • false reviews;
• • fraudulent transactions;
• • buy-and-return cycles undertaken to accrue PTS or rewards; and
• • attempts to exploit system errors, pricing errors, or promotional errors.

TLF may, in its sole discretion:

• • suspend accounts;
• • cancel rewards and Cash Coupons;
• • remove PTS;
• • revoke benefits and tier status;
• • terminate membership;
• • cancel or refuse orders; and
• • refuse future participation.

No notice is required where permitted by law.

18. Reservation of Rights; Program Changes

TLF expressly reserves the right, at any time and in its sole and absolute discretion, to alter, modify, amend, restructure, suspend, replace, make material changes to, or discontinue the Program in whole or in part, without the consent of any member, customer, third party, partner, vendor, or other person or entity. TLF will give notice of material changes and of discontinuation as set out in the Reservation of Rights at the beginning of these Terms, including its thirty (30) day notice period and its stated exceptions.

Without limiting the foregoing, TLF may at any time:

• • modify the Program;
• • make material changes to the Program;
• • suspend the Program;
• • discontinue or terminate the Program;
• • replace the Program;
• • merge the Program with another program;
• • change PTS values;
• • change earning rates and multipliers;
• • change redemption values, redemption levels, and conversion rates;
• • change expiration rules, periods, and calculation methods;
• • modify tier names, tier structures, tier bands, tier requirements, and requalification rules;
• • change, reduce, add, or remove membership benefits, including benefits described as included at a given tier or status;
• • change the requirements for RLM VIP Member status, including activation actions;
• • revise eligibility requirements;
• • revise Program rules;
• • change participating products, categories, channels, and markets;
• • add, modify, suspend, or end partner perks and partner relationships;
• • modify, shorten, or end promotions;
• • impose caps, limits, and verification requirements;
• • correct errors and reconcile accounts, including retroactively; and
• • update these Terms.

Any such change may apply to PTS, Cash Coupons, rewards, benefits, and tier status already accrued or issued, to the fullest extent permitted by applicable law, once any required notice has been given and, on discontinuation, once the redemption period described in the Reservation of Rights has ended. No member, customer, partner, vendor, or third party has any right of consent, approval, consultation, or veto over any change to or discontinuation of the Program. Except for the notice obligations stated in these Terms, these rights are exercised in the sole discretion of TLF.

Notice of material changes will be given by the methods stated in the Reservation of Rights. TLF may also post updated Terms at TLFapparel.com, update the Program pages, or give in-app notice. For changes that do not require advance notice, posting updated Terms constitutes notice. Continued participation in the Program after a change takes effect constitutes acceptance of the revised Terms. If you do not agree to a change, your sole remedy is to stop participating in the Program and withdraw under Section 19.2.

19. Voluntary Participation; Right to Withdraw

19.1 Voluntary Enrollment

Joining the Program is voluntary. Nothing requires you to join, remain a member, or earn RLM VIP Member status, and you do not need to join the Program to buy anything from TLF.

19.2 Right to Withdraw

You may cancel your membership, or turn off any part of your participation, at any time and for any reason. You can do this through your account settings or by contacting TLF Customer Support. You do not need TLF's approval or anyone else's consent. When you withdraw, your status, tier, and any unredeemed PTS and rewards are forfeited as described in Section 24 (Termination), except where applicable law requires otherwise.

20. Program Administration; TLF Discretion

20.1 No Right to Direct the Program

By joining, you agree to these Terms as TLF amends them from time to time. As a member, you have no right to set, negotiate, or change the Program's terms, structure, or operation. TLF alone decides the following, in its sole discretion:

• • the Program's design, rules, and eligibility requirements;
• • tier thresholds;
• • PTS earning rates, multipliers, and redemption values;
• • which benefits, perks, savings, member pricing, exclusive offers, early access, exclusive drops, and collections are offered, and how they are provided; and
• • which partner perks, events, and birthday or anniversary rewards are offered.

20.2 Modification, Suspension, and Termination

TLF may change, add to, limit, suspend, or end the Program, or any part of it, at any time, subject to the notice obligations in the Reservation of Rights and Section 18. If you continue participating after a change takes effect, you accept the change.

20.3 No Property Right; No Vested Benefits

The Program is a promotional program offered at TLF's discretion. PTS, tiers, status, and benefits:

• • have no cash value;
• • are not your property;
• • cannot be transferred, sold, or exchanged except as these Terms expressly allow; and
• • do not create any vested right or guarantee of continued benefits.

21. RLM VIP Member Requirements; Communications Consent

21.1 VIP Qualification

To become an RLM VIP Member and receive RLM VIP Member benefits at your Silver, Gold, or Onyx tier, you must complete every activation action described in Section 3 and keep the required Program communications active. As of the Effective Date, those actions are:

• • (a) create a TLF account;
• • (b) opt in to TLF marketing emails and SMS/text messages;
• • (c) complete the Performance & Style Profile; and
• • (d) download the TLF app and enable push notifications.

TLF may change these requirements under Section 3 and Section 18.

21.2 Consent Is Optional and Not a Condition of Purchase

Agreeing to receive marketing emails, text messages, or push notifications is optional and is not required to buy any goods or services from TLF. Message frequency varies, and message and data rates may apply. You can opt out at any time by:

• • replying STOP to any text message;
• • using the unsubscribe link in any email;
• • changing your device settings; or
• • any other reasonable method, including contacting TLF Customer Support.

TLF will honor an opt-out within the time required by applicable law.

21.3 Effect of Declining or Withdrawing Consent

If you choose not to give, or later withdraw, any communications consent that RLM VIP Member status requires, you will not have active RLM VIP Member status and will not be entitled to RLM VIP Member benefits, including:

• • member-only pricing;
• • VIP benefits tied to your tier;
• • VIP bonus PTS and VIP-only multiplier events;
• • premium partner perks;
• • early access and exclusive drops;
• • birthday and anniversary rewards; and
• • VIP events and special offers.

This applies in all circumstances. Choosing not to meet the requirements gives you no right to RLM VIP Member status, RLM VIP Member benefits, or any equivalent substitute, credit, or compensation. If you withdraw consent after qualifying, your account will revert to Standard Member status under Section 21.4, effective as of the withdrawal. Whether or not you consent, you can always shop TLF at standard pricing, and you keep every right that applicable law gives you.

21.4 Standard Member Status

Members who have not completed all RLM VIP Member requirements, or whose RLM VIP Member status has become inactive, are Standard Members. Standard Members may earn and redeem PTS at their applicable tier rate as described in Sections 1, 6, and 9, but are not entitled to any RLM VIP Member benefit.

21.5 Notice of Financial Incentive (California and Other Applicable States)

The Program is a financial incentive program. RLM VIP Member benefits are offered in exchange for the personal information and communications consent described above. TLF estimates the value of this information as roughly equal to the value of RLM VIP Member benefits beyond Standard Member benefits. TLF calculates that estimate from its reasonable expenses and the revenue it associates with Program communications. You may withdraw from the incentive at any time under Section 19.2 or 21.2. See the TLF Privacy Policy for more information.

21.6 Non-Discrimination; Statutory Rights Preserved

TLF will not deny you goods or services, or charge you different prices, because you exercised a privacy right under applicable law, except for a price or benefit difference reasonably related to the value of the data, as described in Section 21.5. Nothing in these Terms waives any right that cannot be waived under applicable law.

22. TLF's Sole Discretion

The interpretation, administration, operation, and enforcement of the Program are vested exclusively in TLF. All decisions made by TLF concerning:

• • eligibility;
• • membership status and activation;
• • PTS;
• • rewards, coupons, and redemptions;
• • promotions;
• • tier qualification;
• • account activity and account merges;
• • corrections and error resolution;
• • fraud;
• • abuse;
• • Program interpretation; and
• • disputes

shall be final, binding, and conclusive, subject to applicable law and Section 28 (Governing Law). Nothing in these Terms shall limit TLF's authority to administer the Program in its sole discretion, subject only to the notice obligations stated in these Terms.

23. No Vested Rights

Except for the rights expressly stated in these Terms, including the notice and redemption rights in the Reservation of Rights, participation in the Program does not create:

• • ownership rights;
• • contractual rights;
• • vested rights;
• • property interests;
• • accrued value or a liability owed to the member;
• • employment rights; or
• • partnership rights.

PTS, Cash Coupons, rewards, benefits, tiers, and membership are revocable promotional incentives. No member acquires any right to the continuation of the Program or of any benefit, rate, tier, or feature of it.

24. Termination

TLF may terminate any member, account, reward, Cash Coupon, PTS, tier status, benefit, or partner perk, or the entire Program.

Individual members, accounts, rewards, Cash Coupons, PTS, tier status, benefits, and partner perks may be terminated at any time, with or without cause, and with or without prior notice except where required by applicable law. If TLF terminates a member's account without cause, the member will have thirty (30) days to redeem PTS and Cash Coupons already earned. Termination or discontinuation of the entire Program is subject to the thirty (30) day notice and redemption period in the Reservation of Rights. After any applicable notice or redemption period, all unused PTS, Cash Coupons, rewards, benefits, and tier status expire and are forfeited without compensation, except where applicable law requires otherwise. Members who close or delete their TLF account forfeit all PTS, rewards, tier status, and Program history associated with that account.

25. Communications

Members agree that TLF may send Program administration communications, such as the following, by email, in-app message, or account notice, and by SMS or push notification only where the member has given the consent those channels require:

• • reward notifications;
• • account updates;
• • activation and status notifications;
• • Program announcements;
• • benefit and Program changes;
• • PTS and coupon activity;
• • correction and reconciliation notices;
• • reminders; and
• • marketing communications, only where the member has given any required consent.

Certain Program benefits and RLM VIP Member status depend on the member maintaining the required Program communications channels. If a member opts out of any required Program communications, the member's RLM VIP Member status becomes inactive and the account reverts to Standard Member status under Section 21.4; the member may continue to shop and accrue PTS at the applicable tier rate. Reactivating the required communications may restore RLM VIP Member status. TLF may, in its sole discretion, reverse unredeemed bonus PTS awarded for completing a communications-based activation action where the member later opts out.

Marketing consent may be withdrawn at any time, by any reasonable method described in Section 21.2, without affecting Program administration communications. Message and data rates may apply to SMS; message frequency varies.

26. Privacy

Information collected through the Program is governed by the TLF Privacy Policy.

Participation constitutes acknowledgment of those practices.

27. Limitation of Liability

To the fullest extent permitted by law, TLF shall not be liable for:

• • lost rewards;
• • expired or forfeited PTS, coupons, or benefits;
• • removed, corrected, or reconciled PTS, coupons, or tier status;
• • modified, suspended, or discontinued Program features or the Program itself;
• • system outages;
• • delayed or missing postings;
• • pricing, promotional, or configuration errors;
• • unauthorized account access;
• • technical failures;
• • interruptions;
• • programming errors;
• • third-party service and partner failures; or
• • discontinued rewards or partner perks.

Program benefits are provided "AS IS" and "AS AVAILABLE" without warranties of any kind. TLF's total liability arising out of or relating to the Program shall not exceed the lesser of the published cash-equivalent value of the affected benefit or ten U.S. dollars ($10.00), except where applicable law requires otherwise.

28. Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute shall be resolved exclusively in the state or federal courts located in Florida, unless applicable law requires otherwise.

29. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

30. Entire Agreement

These Terms, together with the Website Terms of Use, Privacy Policy, and Return Policy, constitute the entire agreement regarding the Program and supersede all prior versions, statements, FAQs, help center articles, marketing materials, tooltips, and communications regarding the Program. In the event of a conflict between these Terms and any other Program description, marketing material, FAQ, tooltip, or communication, these Terms control.

31. Contact